Assessors County Assessor Property Search & Tax Lookup 2026

95 Tennessee County Assessors • 2026 Statewide Guide

Search Tennessee Property Assessments, County Tax Records and Assessor Offices

Every Tennessee county has an Assessor of Property responsible for appraising and classifying local real estate and tangible personal property. The state Comptroller also operates Tennessee Property Assessment Data, making it possible to begin many searches from one statewide system instead of guessing which county website holds the record.

This 2026 guide connects all 95 counties with the correct Assessor, Trustee, assessment database, appeal path, reappraisal information, Greenbelt program, Tax Relief, Tax Freeze and tax-bill workflow. It also explains when a county or city tax collector—not the Assessor—controls the balance you actually owe.

Find any of Tennessee’s 95 county assessors
Search by address, owner or parcel ID
Decode 25%, 30%, 40% and 55% ratios
Route tax payment to the correct Trustee
County assessors 95 counties
Residential ratio 25%
Commercial ratio 40%
County tax cycle October–February
Last reviewed August 7, 2026
Statewide status • August 7, 2026

Where Tennessee Property Owners Are in the 2026 Assessment Cycle

Most regular 2026 county assessment-board sessions have already occurred. The general State Board of Equalization appeal deadline was August 1, 2026, or 45 days from the date the County Board decision was sent, whichever is later. That means some taxpayers can still have an open state-appeal window even though August 1 has passed.
2026 assessment records County Assessors were scheduled to complete assessments and send change notices by approximately May 20.
2026 reappraisal activity Tennessee’s April 2026 appraisal study reported 28 counties completing reappraisal programs, 27 ratio studies and four Current Value Update counties.
2026 county tax rates County commissions normally establish rates during the summer budget process. Local 2026 rates can appear before the Comptroller’s statewide historical table is updated.
Next county tax milestone Current-year county property taxes generally become due the first Monday in October.
Do not assume one statewide appeal deadline applies to every parcel. County Board session dates and adjournment dates vary, Shelby County begins earlier than most counties, and later notices can create different deadlines.
Who controls each property record?

Tennessee Assessor vs Trustee vs Register of Deeds vs State Board

County Assessor

  • Appraised value
  • Assessed value
  • Property classification
  • Owner and parcel information
  • Greenbelt
  • Assessment corrections
  • County Board appeal intake

County Trustee

  • County property-tax bill
  • Current amount due
  • Payment history
  • Delinquent tax
  • Tax Relief applications
  • Tax Freeze where adopted

Register of Deeds

  • Deeds
  • Mortgages
  • Liens
  • Releases
  • Plats
  • Recorded legal documents

State Board

  • Appeals from County Board
  • Greenbelt appeals
  • Exemption matters
  • Appraisal ratios
  • Certified tax-rate oversight
  • Administrative decisions
The Assessor does not collect your tax bill. An appraisal dispute belongs with the Assessor and equalization boards. A payment, delinquency or payoff question normally belongs with the Trustee or city collecting official.

Jump to a Tennessee Property Task

All 95 counties • alphabetical directory

Find Your Tennessee County Assessor and Trustee

Each county button opens Tennessee Comptroller’s official county summary. The county page is designed to provide the local Assessor, Trustee and available property-tax-rate information. After identifying your county, use TPAD or the local county property-search link for the individual parcel.

Anderson CountyAssessor • Trustee • tax-rate info Bedford CountyAssessor • Trustee • tax-rate info Benton CountyAssessor • Trustee • tax-rate info Bledsoe CountyAssessor • Trustee • tax-rate info Blount CountyAssessor • Trustee • tax-rate info Bradley CountyAssessor • Trustee • tax-rate info Campbell CountyAssessor • Trustee • tax-rate info Cannon CountyAssessor • Trustee • tax-rate info Carroll CountyAssessor • Trustee • tax-rate info Carter CountyAssessor • Trustee • tax-rate info Cheatham CountyAssessor • Trustee • tax-rate info Chester CountyAssessor • Trustee • tax-rate info Claiborne CountyAssessor • Trustee • tax-rate info Clay CountyAssessor • Trustee • tax-rate info Cocke CountyAssessor • Trustee • tax-rate info Coffee CountyAssessor • Trustee • tax-rate info Crockett CountyAssessor • Trustee • tax-rate info Cumberland CountyAssessor • Trustee • tax-rate info Davidson CountyNashville assessor • Trustee • tax-rate info Decatur CountyAssessor • Trustee • tax-rate info DeKalb CountyAssessor • Trustee • tax-rate info Dickson CountyAssessor • Trustee • tax-rate info Dyer CountyAssessor • Trustee • tax-rate info Fayette CountyAssessor • Trustee • tax-rate info Fentress CountyAssessor • Trustee • tax-rate info Franklin CountyAssessor • Trustee • tax-rate info Gibson CountyAssessor • Trustee • tax-rate info Giles CountyAssessor • Trustee • tax-rate info Grainger CountyAssessor • Trustee • tax-rate info Greene CountyAssessor • Trustee • tax-rate info Grundy CountyAssessor • Trustee • tax-rate info Hamblen CountyAssessor • Trustee • tax-rate info Hamilton CountyChattanooga area assessor • Trustee info Hancock CountyAssessor • Trustee • tax-rate info Hardeman CountyAssessor • Trustee • tax-rate info Hardin CountyAssessor • Trustee • tax-rate info Hawkins CountyAssessor • Trustee • tax-rate info Haywood CountyAssessor • Trustee • tax-rate info Henderson CountyAssessor • Trustee • tax-rate info Henry CountyAssessor • Trustee • tax-rate info Hickman CountyAssessor • Trustee • tax-rate info Houston CountyAssessor • Trustee • tax-rate info Humphreys CountyAssessor • Trustee • tax-rate info Jackson CountyAssessor • Trustee • tax-rate info Jefferson CountyAssessor • Trustee • tax-rate info Johnson CountyAssessor • Trustee • tax-rate info Knox CountyKnoxville area assessor • Trustee info Lake CountyAssessor • Trustee • tax-rate info Lauderdale CountyAssessor • Trustee • tax-rate info Lawrence CountyAssessor • Trustee • tax-rate info Lewis CountyAssessor • Trustee • tax-rate info Lincoln CountyAssessor • Trustee • tax-rate info Loudon CountyAssessor • Trustee • tax-rate info McMinn CountyAssessor • Trustee • tax-rate info McNairy CountyAssessor • Trustee • tax-rate info Macon CountyAssessor • Trustee • tax-rate info Madison CountyJackson area assessor • Trustee info Marion CountyAssessor • Trustee • tax-rate info Marshall CountyAssessor • Trustee • tax-rate info Maury CountyColumbia area assessor • Trustee info Meigs CountyAssessor • Trustee • tax-rate info Monroe CountyAssessor • Trustee • tax-rate info Montgomery CountyClarksville area assessor • Trustee info Moore CountyAssessor • Trustee • tax-rate info Morgan CountyAssessor • Trustee • tax-rate info Obion CountyAssessor • Trustee • tax-rate info Overton CountyAssessor • Trustee • tax-rate info Perry CountyAssessor • Trustee • tax-rate info Pickett CountyAssessor • Trustee • tax-rate info Polk CountyAssessor • Trustee • tax-rate info Putnam CountyCookeville area assessor • Trustee info Rhea CountyAssessor • Trustee • tax-rate info Roane CountyAssessor • Trustee • tax-rate info Robertson CountyAssessor • Trustee • tax-rate info Rutherford CountyMurfreesboro area assessor • Trustee info Scott CountyAssessor • Trustee • tax-rate info Sequatchie CountyAssessor • Trustee • tax-rate info Sevier CountySevierville area assessor • Trustee info Shelby CountyMemphis assessor • Trustee • tax-rate info Smith CountyAssessor • Trustee • tax-rate info Stewart CountyAssessor • Trustee • tax-rate info Sullivan CountyKingsport/Bristol area assessor info Sumner CountyGallatin/Hendersonville assessor info Tipton CountyAssessor • Trustee • tax-rate info Trousdale CountyAssessor • Trustee • tax-rate info Unicoi CountyAssessor • Trustee • tax-rate info Union CountyAssessor • Trustee • tax-rate info Van Buren CountyAssessor • Trustee • tax-rate info Warren CountyAssessor • Trustee • tax-rate info Washington CountyJohnson City area assessor info Wayne CountyAssessor • Trustee • tax-rate info Weakley CountyAssessor • Trustee • tax-rate info White CountyAssessor • Trustee • tax-rate info Williamson CountyFranklin area assessor • Trustee info Wilson CountyLebanon/Mt. Juliet assessor info
County page micro-step: Open your county → note the Assessor’s phone/address → note the Trustee’s contact → review the property-tax-rate area → then return to the statewide TPAD search or use the county’s linked local search system.
State-law classification percentages

Tennessee Property Assessment Ratios

Property class Assessment percentage Example on $400,000 appraisal Who usually assesses it?
Residential 25% $100,000 assessed value County Assessor
Farm 25% $100,000 before Greenbelt-use-value effects County Assessor
Commercial / Industrial 40% $160,000 assessed value County Assessor
Business Tangible Personal Property 30% $120,000 assessed value County Assessor
Public Utility 55% $220,000 assessed value State-assessed property process
Do not confuse these ratios with the 2026 county appraisal-ratio study. The 25%, 30%, 40% and 55% percentages are classification assessment ratios set by law. State Board appraisal ratios serve a different equalization function.
From appraisal to tax

How Tennessee County Property Tax Is Calculated

1. Appraised Value County Assessor estimates the property’s market value.
Example: $400,000 home.
2. Classification Residential property receives the 25% assessment ratio.
$400,000 × 25%.
3. Assessed Value The example home has an assessed value of $100,000.
This is not the tax itself.
4. Tax Rate County commission establishes a rate expressed per $100 of assessed value.
Example rate: $2.50.
5. Tax Estimate $100,000 ÷ 100 × $2.50 = $2,500.
City tax can be additional.
Formula: Appraised Value × Assessment Percentage = Assessed Value. Then divide Assessed Value by 100 and multiply by the applicable county, city or special-district rate.
Use the Trustee for the final amount: The formula is useful for understanding the bill, but the collecting official controls the certified tax, credits, relief, interest, fees and payoff.
Statewide statutory schedule

Tennessee Property Assessment & Tax Calendar 2026

Assessment date Ownership, assessments and tax maps reflect status as of January 1.
Business schedule Personal-property schedules generally due; prior taxes become delinquent.
Greenbelt First-time agricultural, forest and open-space applications due.
Assessment completion Target for assessment completion and change notices.
County Board Most County Boards begin; Shelby County starts May 1.
State Board appeal August 1 or 45 days after County Board notice, whichever is later.
County tax due Current county taxes generally become due first Monday in October.
February 28 / March 1 rule: The last day to pay the preceding year’s ordinary county taxes without delinquent interest is generally the end of February, with delinquency beginning March 1.
Cities can use a different billing calendar. Memphis, Nashville-area services and other municipalities may have city-specific payment dates, rates and collecting officials. Always search the municipality separately when the property is inside city limits.
Not every county reappraises together

How to Check a Tennessee County Reappraisal Year

Tennessee counties operate on reappraisal and visual-inspection schedules approved through the state property-assessment system. A large assessment change can be completely normal when the county enters a reappraisal or current-value-update cycle.

28 counties Tennessee’s April 2026 appraisal study reported 28 counties that completed reappraisal programs during the 2026 cycle.
27 ratio-study counties Other counties were analyzed through 2026 appraisal-ratio studies.
4 CVU counties Four Current Value Update counties were identified in the 2026 study.
36 no-action counties These did not require new 2026 ratio/revaluation action because of previous activity.
Open the official Reappraisal Schedule. Use the Tennessee county reappraisal schedule.
Find your county. Review last reappraisal, next reappraisal, cycle and current-value-update information.
Compare the old and new property characteristics. A value increase can come from market change, new construction, land changes or correction of inaccurate property data.
Do not compare tax bills before checking the new tax rate. Reappraisal and tax-rate setting are different processes.
Assessment record → tax account

How to Search and Pay Tennessee County Property Taxes

Search the Assessor first. Copy the correct parcel ID, owner and property address.
Open the Comptroller county information page. Use the 95-county directory above to identify the current Trustee.
Open the county Trustee’s tax system. Search by parcel ID when possible; owner and address are secondary choices.
Confirm tax year. An owner can have the current year paid but an older year delinquent.
Check county and city tax separately. A property inside a municipality may receive an additional city property-tax bill.
Review base tax, interest and fees. Delinquent-tax payoff differs from the amount printed on the original bill.
Verify payment fees before checkout. Card and electronic-check processing charges differ by county and processor.
Save payment evidence. Retain parcel, year, amount, transaction date and confirmation number.
Recheck the account after posting. Avoid duplicate payment, especially when a mortgage company also uses escrow.
County Trustee is not always the city collector. A Tennessee city can collect its own property tax or use another local arrangement. The county summary helps identify county tax; municipality websites control city payments.
Preserve appeal rights in the correct order

Tennessee Property Assessment Appeal Process

Informal Assessor Review Ask the county Assessor to review inaccurate property data, classification, comparable sales or valuation evidence.

Helpful, but an informal review alone does not preserve every later appeal right.

County Board of Equalization This is normally the first formal appeal. Most County Boards begin June 1; Shelby County begins May 1.
State Board of Equalization Appeal generally must be filed by August 1 or within 45 days after the County Board action notice, whichever is later.
Judicial Review After administrative remedies, an eligible taxpayer can seek review in Chancery Court under applicable deadlines.

Appeal evidence checklist

  • Current assessment notice
  • Parcel record verified
  • Correct property classification
  • Building data checked
  • Land acreage checked
  • Comparable sales organized
  • Recent appraisal if available
  • Condition photographs
  • Repair estimates
  • County Board deadline confirmed
Critical appeal rule: With limited exceptions, failing to appeal first to the County Board can make the assessment final and prevent a normal State Board appeal.
State-funded homeowner assistance

Tennessee Property Tax Relief

Tennessee’s Property Tax Relief Program is a state-funded reimbursement program for qualifying low-income elderly homeowners, disabled homeowners, disabled veteran homeowners and certain surviving spouses.

Elderly homeowner Age, ownership, primary-residence and annual income requirements apply.
Disabled homeowner Eligibility includes disability and annual program requirements.
Disabled veteran Qualifying service-connected disabled veterans can receive state-funded tax relief.
Surviving spouse Certain surviving spouses of qualifying disabled veterans may qualify.
Tax Relief is not a property-tax exemption. The state pays all or part of qualifying property tax on behalf of the approved homeowner. The owner still receives tax bills and is responsible for completing the annual process and paying any remaining balance.
Contact the County Trustee. Tax Relief applications are generally handled through the collecting official.
Check city eligibility separately. A property inside city limits may qualify for an additional municipal tax-relief benefit or require a city voucher.
Complete annual documentation. Income, age, disability, veteran and spouse records vary by program.
Pay any remaining tax by the deadline. Relief recipients are not automatically exempt from the entire bill.
Local-option senior program

2026 Tennessee Property Tax Freeze

The Property Tax Freeze is different from Tax Relief. Participating counties or cities can freeze the qualifying senior homeowner’s property tax on the principal residence at a base amount, subject to annual recertification and program rules.

65 or older The homeowner must be age 65 or older by the end of the year for which the application is filed.

The property must be the applicant’s principal residence.

2026 income limits The Comptroller publishes annual county and city limits. Some jurisdictions use the 2026 local-option limit of $63,470 while others use county-specific figures.

Williamson County’s published 2026 limit, for example, is $69,150.

Participation is local The program exists only in counties and municipalities that adopted it.

The 2026 official list shows 28 participating counties plus participating cities.

Do not assume every Tennessee county has Tax Freeze. Check the official 2026 participating-jurisdiction list and apply through the Trustee or city collecting official.
2026 Tax Freeze Counties & Income Limits Find participating counties, cities, income limits and current program rules.
Agricultural, forest and open-space land

Tennessee Greenbelt Property Assessment

Tennessee’s Agricultural, Forest and Open Space Land Act allows qualifying land to be valued according to its current use rather than its potentially higher development value.

Agricultural land Generally requires at least 15 acres and qualifying agricultural use, subject to statutory exceptions and evidence.
Forest land Generally requires at least 15 acres with qualifying forest characteristics; a forest-management plan is required.
Open-space land Generally requires at least three acres and qualifying open/natural preservation characteristics.
March 15 deadline: First-time Greenbelt applications for agricultural, forest or open-space classification must generally be filed with the county Assessor by March 15 for the current tax year. The regular 2026 deadline has passed.
Rollback-tax warning: Removing land from qualifying use can create rollback-tax consequences. Check the Assessor and Greenbelt rules before selling, subdividing or changing the property’s use.
Official Tennessee Greenbelt Guide Forms, qualifications, county-specific applications and appeal information.
Tangible personal property

Tennessee Business Personal Property Search & Filing

Businesses can have a tangible personal-property assessment separate from the real-estate parcel. Furniture, computers, machinery, equipment and other taxable business assets are generally reported to the county Assessor.

February 1 Assessors should mail Personal Property Schedules by this date.
March 1 Regular deadline to return the business schedule.
30% ratio Tangible business personal property is generally assessed at 30%.
September 1 Last day to file an amended Personal Property Schedule for the previous tax year.
Do not ignore a schedule because your real estate is rented. The building owner’s real-property assessment and the operating business’s equipment assessment are separate accounts.
Tangible Personal Property Guide Review Tennessee business filing rules, deadlines and assessment process.
Assessment ownership vs legal title

Where Tennessee Deeds, Mortgages and Liens Are Found

Assessor record Shows the owner used for property-assessment administration and may display transaction data.
Register of Deeds Maintains the recorded deed, mortgage, deed of trust, lien, release, plat and other county land documents.
Title research A legal title examination can require more than either the Assessor page or one recorded deed.
Identify the county. Deed records are filed where the real estate is located.
Copy the Assessor parcel and legal description. These details help prevent a same-name property mismatch.
Search the county Register of Deeds. Search current and previous owner names and transaction date ranges.
Compare deed legal description with Assessor property. Do not rely only on the street address.
Request certified copies when needed. Courts, lenders, estates and legal proceedings may require an official copy.
Assessor ownership does not guarantee clear title. Mortgages, judgments, easements, restrictions, probate matters and other interests may require separate recorded-document and title research.
Statewide location reference

Tennessee County Property Assessment Map

County location matters: Tennessee assessment, tax and deed searches are county-based. Use the physical location of the property—not the owner’s mailing address—to choose the Assessor and Register.

Tennessee Property Search Problems and the Correct Fix

Problem Practical fix Correct office
Do not know the county Use property location, not mailing address, then confirm through a map. County Finder / GIS
TPAD returns no result Shorten the address, search owner/parcel or use the county’s local system. Assessor
Owner name is outdated Check the most recent recorded deed and allow assessment records to update. Register → Assessor
Appraised value equals more than assessed value Apply the correct statutory assessment ratio. Assessor
Cannot find tax amount Move from Assessor records to the County Trustee. Trustee
County tax paid but city bill remains Search the municipality’s property-tax system separately. City collector
Tax rate changed after reappraisal Review the new appraisal and certified local tax rate separately. Assessor + Trustee
Missed County Board appeal Ask about reasonable-cause, correction or later-notice procedures. Assessor / SBOE
Need Greenbelt for 2026 Regular March 15 deadline passed; ask how a late filing affects the next tax year. Assessor
Need senior Tax Freeze First verify that the county or city participates and check its 2026 income limit. Trustee / city collector
Need Tax Relief Request the annual application from the Trustee or city collector. Collecting official
Business equipment missing Review the tangible personal-property account, not only the real-estate parcel. Assessor
Need ownership proof Use the Register of Deeds and obtain a certified copy when required. Register of Deeds
Parcel map line seems wrong Compare deed, recorded plat and professional survey. Register / surveyor
Official statewide action links

Tennessee Property Assessor Action Center

Exactly 10 statewide questions

Tennessee Property Assessors FAQs

1. How do I search property assessments anywhere in Tennessee?

Use the Tennessee Property Assessment Data system. Select the county and search by property address, owner name or parcel ID. Some counties may route users to a locally maintained assessment system.

2. How many county property assessors are there in Tennessee?

Tennessee has 95 counties, each served by a county Assessor of Property. The Comptroller maintains an official statewide county directory showing Assessor, Trustee and property-tax information.

3. What is the difference between the Assessor and Trustee?

The Assessor appraises and classifies property and calculates assessed value. The County Trustee collects county property taxes, maintains payment and delinquency information and commonly handles Tax Relief and local Tax Freeze applications.

4. What percentage of a Tennessee home is assessed for property tax?

Residential property is generally assessed at 25% of appraised value. Farm property is also generally 25%, commercial and industrial property 40%, business tangible personal property 30%, and public utility property 55%.

5. How do I calculate a Tennessee property-tax bill?

Multiply appraised value by the applicable assessment percentage to obtain assessed value. Divide assessed value by 100 and multiply by the local tax rate. City or special-district taxes can be additional.

6. When are Tennessee county property taxes due?

Under the statewide assessment schedule, current county property taxes generally become due the first Monday in October. The last day to pay the preceding year’s taxes without delinquent interest is normally the end of February, and delinquency begins March 1. City calendars can differ.

7. How do I appeal a Tennessee county property assessment?

Start with the county Assessor and file a formal appeal with the County Board of Equalization by the county’s deadline. A County Board decision generally can be appealed to the State Board by August 1 or within 45 days after the decision notice, whichever is later.

8. What is the March 15 Greenbelt deadline?

First-time applications for Tennessee agricultural, forest or open-space Greenbelt classification generally must be filed with the county Assessor by March 15 to receive consideration for the current tax year.

9. Does every Tennessee county offer a senior Property Tax Freeze?

No. Tax Freeze is a local-option program. The 2026 Comptroller list identifies participating counties and municipalities and their income limits. Applicants must generally be at least 65, own and occupy the principal residence and meet the applicable income limit.

10. Where do I search Tennessee deeds and liens?

Recorded deeds, mortgages, liens, releases and plats are maintained by the Register of Deeds in the county where the property is located. The Assessor owner field is useful for assessment research but is not a substitute for recorded title documents.

Official Tennessee Sources and Verification

What was checked for this 2026 statewide guide: all 95 county-directory routes, TPAD search, statutory assessment percentages, tax calculation, 2026 assessment calendar, appeal order and deadlines, 2026 appraisal/reappraisal activity, Greenbelt, business personal property, Tax Relief and current Tax Freeze jurisdictions and income limits.

CountyPropertyAppraiser.org is an independent informational website. It is not affiliated with the Tennessee Comptroller of the Treasury, Division of Property Assessments, State Board of Equalization, any Tennessee County Assessor, County Trustee, Register of Deeds, municipality or tax-payment processor.

County Assessor names, office contacts, reappraisal schedules, tax rates, municipal rates, assessment data, appeal dates, Tax Relief requirements, Tax Freeze income limits and local payment systems can change. Confirm a time-sensitive action with the responsible county or city office before filing, appealing, paying or relying on a property record.

Last reviewed: August 7, 2026.

Slug: tennessee-property-assessors

Leave a Comment

County Property Search, Homestead & Tax Help Toolkit

Use this free helper to find the right county office, prepare a property search, understand appraised value, review homestead exemption steps, and organize TRIM notice or tax bill questions before using official county websites.

Built for Florida county property guides
Helps users find official resources
No fake database or approval claim
Useful after every article

Find the Correct County Office

Property Appraiser, Tax Collector, Clerk, GIS, and VAB offices do different jobs. Pick your task below.

Quick rule: Property Appraiser = value, records, parcel details, exemptions. Tax Collector = bill and payment. Clerk/Recorder = deeds and recorded documents. VAB = formal value disputes.

Official Property Search Helper

Use this when a county article tells you to search by owner, address, parcel number, folio, PCN, STRAP, or alternate key.

Search tip: If address search fails, try only the house number and main street name. Avoid typing Street, Avenue, Road, Drive, unit numbers, or punctuation unless the official portal requires it.

Homestead Exemption Readiness Check

This helps homeowners prepare before filing through the official county Property Appraiser website.

Important: This is not an eligibility decision. The official county Property Appraiser decides approval, required documents, late filing options, and exemption status.

TRIM Notice & Value Review Helper

Use this to organize your questions before calling the Property Appraiser or preparing an appeal.

Your preparation checklist

Value term Simple meaning
Market value The appraiser’s estimate of the property’s value as of the assessment date.
Assessed value The value after limits or caps may be applied.
Exemptions Approved reductions such as homestead or other exemptions.
Taxable value The value used by taxing authorities after exemptions.

Property Tax Bill Direction Helper

The Property Appraiser values property, but the Tax Collector usually handles the actual bill and payment.

Florida timing reminder: Many Florida tax bills are mailed around November and become delinquent if unpaid after March 31. Always verify exact dates, discounts, and payment fees with the official county Tax Collector.

County Office Call Script Generator

Generate a simple call or email script so you can ask the right office the right question.